CONTACT US

Your Next Chapter Starts Here

Whether you’re ready to book a service or simply have a question, we’re here to guide you with honesty, care, and clarity

Business Hours

Monday 9:30 am - 3:00 pm

Tuesday 9:30 am - 7:00 pm

Wednesday 9:30 am - 8:00 pm

Thursday 9:30 am - 8:00 pm

Friday 9:30 am - 1:00 pm


Contact

hello@sanctuarynco.com
716-359-4235

Address

2480 Elmwood AveKenmore, NY 14217
(inside Fusion Salon)

Our Policies

At Sanctuary & Co., our policies are designed to ensure every client experience is respectful, seamless, and centered on care.

We value your time, comfort, and trust — and these guidelines help us maintain the level of professionalism and attention you deserve.

    • Appointments must be cancelled or rescheduled at least 48 hours in advance to avoid fees.

    • You can cancel through the booking link included in your text or email confirmation.

    • Cancellations or reschedules made with less than 48 hours’ notice will incur a 50% fee of the scheduled service price, charged to the card on file.

    • Arriving 10 minutes or more past your scheduled time may result in the appointment being cancelled, as there may not be enough time to complete your service.

    • If a late arrival cannot be accommodated, a 50% service fee will apply.

    • Payment may be processed via Venmo, Zelle, or the card on file.

    • No-shows will be charged 75% of the scheduled service total to the card on file.

    • To rebook after a no-show, payment in full will be required at the time of scheduling to confirm your new appointment.